| Services | Government Inbound IVR | Efficient Receptionist | ||||
|---|---|---|---|---|---|
Advantages : |
|||||
| Problem | Solution | Impact | |||
| A travel agent used to miss many warm leads because of his limited ability to handle calls, especially during peak holiday seasons. Also, a cell phone number can take only 2 calls at a time, which exposed him as a small travel agent. | Through our virtual receptionist, recorded IVR played and prompted response no. from the enquirer when the enquirer entered the desired number such as 1 and transferred the call to a particular department, e.g. customer care. | The travel agent noticed dramatic increase in conversion of warm leads to customers. Most of the queries could be handled through the automated IVR which projected an image of a professional travel agency. | |||