| New Sales | Education Inbound IVR | Inbound IVR for Student information/ Results | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| A School needed to set up an incoming IVR that could help parents track their ward’s progress. On-premise solutions required lacs of rupees upfront investment and locked in a static IVR that could not be changed. | The school published our Inbound IVR phone number for retrieving students’ information. Parents called our numbers to enquire about attendance details, monthly test results, information about new courses , extra curricula and so on. Queries which could not be answered through the automated IVR were recorded and answered later. | The inbound IVR gave a professional image to the school. It was a time efficient solution for the school staff as well as for the parents as most of the generic queries could be answered over the phone through the IVR. | |||