| New Sales | Travel Agent | SMS/Web marketing with callback for new deals | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| A well renowned Travel Agent started Google ads and newspaper campaign for exquisite travel deals abroad with cell phone number of salesperson for call back. As cell phone can take only 2 calls at a time and only during day time, he missed a large number of leads. | The Travel agent published our Inbound IVR number on his website and ads. A prerecorded IVR about the travel deal was played and customers could press 1 to connect with sales person. If salesperson missed the call, he could check log and call back. | The travel agent noticed dramatic increase in conversion of warm leads to customers. He learned that a lot of calls came during non-office hours and nights which he could check in the log and call back during the office hours. | |||