| Servicing | Insurance Outbound IVR | Delayed premium payment reminder | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| A large insurance agency was facing problem in collecting premiums on time. The collection agency would waste time collecting money door to door. | The insurance company integrated our platform with its accounting system to send SMS two days before the payment due date and an outbound call if the payment was delayed. Payment could be made by pressing 1. | The automated follow up reminders led to better collection rates and reduced live follow up calls by customer care representatives. The automated reminder system also projected a tech savvy and professional image of the insurance agency. | |||