| Services | Government Inbound IVR | Inbound IVR for paying bills | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| Municipal corporation of Gautambudh Nagar, Noida launched an e-portal for bill payment. However it realized soon that people were not very tech savvy and e-portal was more of an overhead expense. To improve the “Bill Pay” mechanism it wanted to introduce the service over the phone. | The Municipal corporation of Gautambudh Nagar, Noida published our inbound numbers on the water bills to make payments through phone using debit / credit cards. To avoid long queues a lot of people called our inbound numbers and made payments by entering the bill number and other details by mere key presses. | Automating the payment system brought in a revolution in the small district of Gautambudh Nagar, Noida . The ease of paying the bills over the phone brought a lot of accolades to the Municipal corporation from the local residents. | |||