| Services | Insurance Inbound IVR | Inbound IVR for paying premiums | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| An insurance agency realized that a huge effort and time of the sales people goes in collecting premiums door to door. It launched a pilot program for collecting premiums over the phone in Sambalpur. | The Insurance agency published our inbound numbers on the website to make payments through phone using debit / credit cards. A large number of people called our inbound numbers and made payments by entering the policy number and other details by mere key presses. Money was directly credited to insurance company through payment gateway. | The telephony based payment collection system allowed more timely collection of payments and also won the insurance company an image of tech savvy, efficient organization. | |||