| Services | Government Inbound IVR | Inbound IVR for opinion Survey | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| MP from Mathura received a lot of complaints from the residents on bad condition of roads, power cuts, water problem and sewage overflows. However, the government officials on papers showed perfect infrastructure. MP decided to conduct a survey to investigate the living conditions and the civic life. | The MP engaged us to send out SMS asking people to call back on our Inbound IVR number and participate in a survey. The survey interrogated people about the quality of water supply, electricity and roads. The questions could be answered merely by pressing key 1-5. The survey results were easily consolidated by downloading reports. | They received overwhelming response from public and publicity in news media. MP could demonstrate, by districts the infrastructure problem. | |||