| Servicing | Travel Outbound IVR | Demo | ||||
|---|---|---|---|---|---|
Advantages : Low overhead with no integration required – uploads list of numbers in excel and downloads real time logs. Changes IVR with the click of a mouse. Dramatically lower cost and low set up time in weeks. Broadcasts in local language |
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| Problem | Solution | Impact | |||
| Paramount Airways used SMS for notifying the delays in the departure of delayed flights. However, the airline was confronted by the angry clients who complaint of not receiving the SMS at all. | Through our Outbound Call Service, Paramount Airways informed the travelers about the delay before hand. And i also had the real-time log of the calls made and received. | A very larger percentage of customers picked up the call and got notified of the delay than when SMS service was used where customers confronted with the complains of not receiving the notification. | |||